You stay the speaker.
Fair Call can suggest language and explain why it may help. It does not impersonate you, accept terms for you, or make care or coverage decisions.
Trust and safety
The boundary is part of the product.
Advocacy support is useful only when people understand what the system knows, what it is suggesting, and who remains responsible for the decision.
Our standing promise
Your voice.Your call.Your decision.Uncertainty stays attached.
Plan-specific guidance should identify the governing source and plan period. When that source is missing or the answer is uncertain, the product should say so clearly.
Consent can change.
Live-call support should make recording, transcription, and coaching state visible and offer a direct way to pause, skip, end, or take control.
New powers earn their release.
Browser calling, Android coaching, shared caregiver access, and any future execution capability remain unavailable until their specific safety and permission contracts are proven.
Public site
No personal case intake here.
Public preparation starts with broad situation categories only. Do not enter names, member numbers, medical information, documents, or free text.
Current testing
Synthetic information only.
Fair Call is not currently inviting real patient or insurance information into its private product testing. We will not describe the service as HIPAA compliant before the operational and technical controls support that claim.
Guidance
Support, not a guarantee.
Fair Call provides advocacy support and general information. It cannot guarantee coverage, approval, payment, or any particular result.
A source is more than a link
Plan guidance needs a chain of confidence.
- 1Identify the governing document and plan period.
- 2Show the relevant language and what it does not answer.
- 3Keep the user’s question and final decision separate from the suggestion.
Start within the boundary
Prepare the call without sharing sensitive details.
Choose the broad situation. Fair Call will help you organize the questions, documents, and outcome you need.